Real-time alarm processing and automation
Intelligent alarm handling with priority-based routing, automated escalation, and comprehensive analytics for monitoring stations and security operations centers.
Centralized queue displaying all active alarms with priority sorting, filtering, and instant acknowledgement capabilities.
Multi-level priority system (Critical, High, Medium, Low) with visual indicators and automatic sorting for efficient triage.
Comprehensive action toolkit: acknowledge, dismiss, escalate, snooze, reassign, and add operator notes for each alarm.
Built-in verification tools including video clip review, live view access, and event context to validate alarm authenticity.
Advanced filtering by priority, status, site, device type, time range, and custom criteria for rapid alarm location.
Intelligent routing engine directing alarms to specific operators, teams, or queues based on site, device, priority, or time.
Automated escalation workflows triggering supervisor notifications and actions when alarms remain unaddressed beyond defined timeframes.
Unified management console for monitoring alarms across hundreds of sites with site-specific routing and operator assignments.
Multi-channel notification system delivering alarm alerts via email, SMS, push notifications, and audio alerts to operators.
Webhook-based integration with external monitoring stations, incident management systems, and PSIM platforms for alarm forwarding.
Complete historical record of all alarms with timestamps, operator actions, resolution status, and forensic audit trails.
Real-time metrics dashboard tracking alarm volume, response times, false alarm rates, and operator performance KPIs.
Comprehensive reporting suite with scheduled reports, custom date ranges, site comparisons, and trend analysis for operational insights.
Service Level Agreement tracking ensuring alarm response and resolution times meet contractual commitments with automatic alerts.
False alarm reduction toolkit with pattern detection, device tuning recommendations, and threshold adjustment guidance.
Interactive training modules and best practices library for alarm handling, verification procedures, and escalation protocols.
Comprehensive guide covering alarm handling workflows, response procedures, communication protocols, and quality standards.
Proactive monitoring of alarm system health including device connectivity, event reception rates, and system performance indicators.
Step-by-step troubleshooting procedures for common alarm issues including missed alarms, delayed notifications, and integration problems.
Access the centralized alarm monitoring interface
Configure intelligent alarm routing and escalation
Learn best practices for alarm handling