5-10 Minute Setup

Quick Start Guide

Follow this comprehensive guide to configure your GCXONE platform from initial login to full monitoring capability. Get your security operations center up and running in minutes.

Time Required: 5-10 minutes

All Roles

Video Tutorial Available

Watch & Learn

Start with our comprehensive video guide covering the complete setup process

Video Tutorial

First-Time Login & Setup - Complete Walkthrough

Complete 4-minute walkthrough covering account registration, first login, security setup, and initial platform configuration.

Onboarding Workflow

Four simple steps to get your platform operational

1. First Login

Account setup & security

2. CMS Connection

Configure monitoring station

3. Build Database

Create hierarchy & users

4. Dashboard

Start monitoring

Before You Begin

Access Credentials

Provided by your administrator or received via email

Network Access

Access to *.nxgen.cloud domains

MFA App

Multi-factor authentication app (Google Authenticator, Authy, etc.)

Admin Privileges

Required if setting up CMS connections or user management

First Access & Security Setup

Secure your account and configure workspace

Navigate to Login Portal

Access the GCXONE platform at your organization's URL. If you don't have the URL, contact your administrator.

https://yourcompany.gcxone.cloud

Replace 'yourcompany' with your organization's subdomain

Account Registration

If this is your first time, click Register to create a new account. You'll need to provide your email, name, and organization details.

Use a valid business email address

Enter your organization or company name

Enter Your Details

Fill in all required information including personal details and organization information.

Set Up Your Password

After registration, you'll receive a password reset email. Click the link and create a strong password.

Password Requirements:

• Minimum 12 characters
• Mix of uppercase, lowercase, numbers
• At least one special character (!@#$%)
• Not previously used

Enable Multi-Factor Authentication (MFA)

MFA adds an essential security layer protecting against unauthorized access. Highly recommended for all users.

Setup Steps:

1.Navigate to Account Settings → Security
2.Click "Enable Two-Factor Authentication"
3.Scan QR code with authenticator app
4.Enter 6-digit verification code
5.Save backup codes in secure location

Supported Apps:

Google Authenticator

Microsoft Authenticator

Authy

Duo Mobile

Need More Help?

Detailed guide with screenshots and troubleshooting

View Full Guide

CMS Connection Setup

Configure Central Monitoring Station for alarm routing

Choose Your Integration Method

Talos (Native)

Recommended

Full native integration with automatic site sync and bidirectional communication. Best for new deployments.

Configuration:

# Navigate to Settings → Integrations
# Select "Talos CMS"
# Enter your credentials:

Server URL: https://talos.yourcompany.com
API Token: [Generate from Talos Admin]
Auto-sync Sites: Enabled

Alarms route automatically after setup

External CMS (Bridge)

Lisa / Amwin

Connect to third-party monitoring platforms via GCXONE Bridge using standard protocols (SIA DC-09, Contact ID).

Configuration:

# Install GCXONE Bridge (STOS)
# Configure alarm receiver:

Protocol: SIA DC-09
IP Address: [Bridge Server IP]
Port: 5000
Encryption: AES-256 (optional)
Account Format: [Your Site ID Format]

View Bridge Setup Guide →

Testing Your Connection

1.Navigate to Settings → Integrations → Test Connection

2.Click "Send Test Alarm" to verify routing

3.Confirm alarm appears in your CMS within 2-5 seconds

4.Check GCXONE Event Log for transmission confirmation

Build Your Database

Create organizational hierarchy and user structure

Database Structure

Company / Customer Groups

Top-level organizational entities representing your customers or business units

# Example Structure:
- Acme Security (Parent Company)
  └── Acme Retail Division
  └── Acme Industrial Division
  └── Acme Residential Division

Sites / Locations

Physical locations within each customer where devices are deployed

# Example Sites:
- Store #101 - Downtown Branch
  Address: 123 Main St, City
  Devices: 12 cameras, 3 sensors
  GPS: 40.7128° N, 74.0060° W
  
- Warehouse A - North Campus
  Address: 456 Industrial Way
  Devices: 24 cameras, 8 sensors
  GPS: 40.7589° N, 73.9851° W