Updates Hub
All platform updates in one place. Stay informed about new features, bug fixes, and important announcements.
Add Devices via Genie
Ticket management through Genie
Quad View Fullscreen Support (All Tiles)
Health Check Button Visibility Fix (Light Mode)
OpenVPN Requests via Genie
GCXONE Knowledge Base is Live
The GCXONE documentation portal is now publicly available. All platform guides, feature references, release notes, and video tutorials are in one place — searchable, versioned, and always up to date.
Stream Error Message No Longer Blocks Pagination
Device Health History Chart
Genie — Updated UI & Expandable Chat Window
Genie assistant refreshed with new branding, refined message bubbles, and an expandable chat panel. Use the expand control in the header to enlarge for longer conversations.
Unexpected Live View Trigger on Workflow Actions
Arm / Disarm UI Update
Refreshed Arm/Disarm experience with Arm Info modal showing Customer and Site context, per-device status table, and Arm All / Disarm All bulk actions. Consistent colour-coded status chips.
Axis IO Outputs Now Visible in Map
Events Log
Alarm Preview — Stream Load Error
Dashboard Data & Refresh
Real-Time IO Status on Map
Sensor Unique Reference Number (URN) Visibility
Health Check & Dashboard — Search & Improved Filters
Search bar added to Health Check and CustomView for finding customers and sites. Context (selected Customer and Site) now persists as you move between Dashboard, Health Check, Video Search, Maps, and Configuration.
Site List — Address Details & Company Field
Address column added with hover tooltip showing Country, City, Street, and Postal Code. Company Name added as a dedicated column for easier site identification.
Visible Keyboard Shortcuts for Video Activity Search
A visual display of keyboard shortcuts has been added to the Video Activity Search interface. Shortcuts A/D for previous/next event plus new classification action shortcuts.
Playback Timestamp Mismatch
ZenMode Event Capacity
ZenMode now supports loading up to 600 events per camera via a new Zen Mode Limit selector (100 / 200 / 300 / 400 / 500 / 600). Requested by Secontec.
Customer Creation — Email Field Now Required
Smart Back Navigation
The back button now returns you to the exact view you came from instead of jumping to Site Overview. Opening a device from the Device List and pressing back returns to the Device List.