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NetVue IP Camera Configuration

Overview​

This guide covers the complete configuration of NetVue IP Camera integration with GCXONE, including camera setup, GCXONE platform integration, and audio configuration.

What you'll accomplish:

  • Configure NetVue IP Camera in NetVue mobile app
  • Gather camera credentials and connection information
  • Add and register camera in GCXONE platform
  • Configure dual audio capabilities (Genesis Audio SIP + Local SDK Audio)
  • Set up event detection and notifications
  • Verify successful integration and test all features

Estimated time: 20-30 minutes

Prerequisites​

Ensure you have completed the prerequisites listed in the Overview:

  • NetVue IP camera with active cloud subscription
  • NetVue mobile app installed on smartphone
  • Camera connected to network with internet access
  • GCXONE account with device configuration permissions
  • Camera credentials (username/password)
  • Network connectivity between camera and GCXONE platform

Configuration Workflow​

The configuration process consists of 3 main parts:

  1. NetVue Camera Setup - Configure camera in NetVue mobile app and gather credentials
  2. GCXONE Platform Setup - Add camera in GCXONE and configure integration
  3. Verification - Test live streaming, playback, timeline, audio, and events

Part 1: NetVue Camera Setup​

Step 1: Install NetVue Mobile App and Add Camera​

UI Path: Mobile Device → App Store/Play Store → NetVue App

Objective: Pre-configure the NetVue camera in the manufacturer's mobile app and verify cloud connectivity.

Configuration Steps:

  1. Download and install NetVue mobile app from App Store (iOS) or Google Play (Android)
  2. Launch the NetVue app and create an account (if new user)
  3. Log in to your NetVue account
  4. Tap Add Device or + icon
  5. Follow on-screen instructions to add your camera:
    • Scan QR code on camera (or enter serial number manually)
    • Connect camera to Wi-Fi network
    • Wait for camera to come online in the app
  6. Verify camera appears in device list and shows live video
  7. Test basic functionality:
    • Live streaming works
    • Audio works (listen and speak)
    • Motion detection enabled
  8. Note the camera Serial Number and Device Name

NetVue Mobile App Setup

Expected Result: Camera successfully added to NetVue mobile app, showing live video and online status.

Step 2: Configure Camera Network Settings​

UI Path: NetVue App → Camera → Settings → Network

Objective: Verify camera network configuration and ensure stable internet connectivity.

Configuration Steps:

  1. In NetVue mobile app, tap on your camera
  2. Tap Settings icon (gear icon)
  3. Navigate to Network settings
  4. Verify network configuration:
    • Connection Type: Wi-Fi or Ethernet
    • IP Address: Note the camera's local IP address
    • Signal Strength: Should be Good or Excellent for Wi-Fi
    • Internet Status: Connected
  5. Configure Network Settings if needed:
    • For Wi-Fi: Ensure camera is on stable 2.4GHz or 5GHz network
    • For Ethernet: Verify wired connection is active
  6. Test internet connectivity by viewing live stream

Camera Network Configuration

Expected Result: Camera has stable network connectivity with good signal strength and active internet connection.

Step 3: Gather Camera Credentials and Information​

UI Path: NetVue App → Camera → Settings → Device Information

Objective: Collect all necessary credentials and information for GCXONE integration.

Configuration Steps:

  1. In NetVue app, access camera Settings → Device Information
  2. Record the following information (you'll need this for GCXONE):
    • Device Name: Camera identifier
    • Serial Number: Unique device ID (usually starts with "NV")
    • Model: Camera model number
    • Firmware Version: Current firmware version
  3. Note camera credentials:
    • Username: Default is usually admin (check camera documentation)
    • Password: Device password (set during initial setup)
    • Verification Code: May be required for cloud access (found on camera label)
  4. Verify camera is using latest firmware (update if needed)
  5. Take a screenshot or write down all information for reference

Device Information

Expected Result: All camera credentials and information documented for GCXONE integration.

Part 2: GCXONE Platform Setup​

Step 4: Add NetVue Camera in GCXONE​

UI Path: GCXONE Web Portal → Devices → Add Device

Objective: Register the NetVue IP Camera in the GCXONE platform.

Configuration Steps:

  1. Log into the GCXONE web portal with admin credentials
  2. Navigate to Devices → Add Device
  3. Select device type:
    • Type: IP Camera
    • Manufacturer: NetVue
  4. Enter camera information:
    • Device Name: Descriptive name (e.g., "Front Entrance - NetVue")
    • Serial Number: Camera serial number from Step 3
    • IP Address/Hostname: Camera IP address (from Step 2) or cloud hostname
    • Port: 443 (HTTPS) or default NetVue cloud port
    • Username: Camera username (usually admin)
    • Password: Camera password from Step 3
    • Verification Code: If required, enter code from camera label
    • Time Zone: Select appropriate time zone for camera location
  5. Configure Connection Settings:
    • Connection Method: Cloud Integration (recommended)
    • Protocol: HTTPS
    • Enable Cloud Streaming: ✓ Checked
  6. Click Test Connection to verify connectivity
  7. If successful, click Save or Add Device
  8. GCXONE will register the camera and establish cloud connection

Add NetVue in GCXONE

Expected Result: NetVue camera successfully added to GCXONE and shows "Online" status.

Step 5: Configure Audio Settings (Genesis Audio SIP + Local SDK Audio)​

UI Path: GCXONE → Devices → NetVue Camera → Audio Configuration

Objective: Configure dual audio capabilities for two-way communication.

Configuration Steps:

  1. In GCXONE, navigate to your newly added NetVue camera
  2. Click Audio Settings or Advanced Configuration
  3. Configure Genesis Audio (SIP):
    • Enable Genesis Audio: ✓ Checked
    • SIP Protocol: Enabled
    • Audio Codec: G.711 (default) or preferred codec
    • SIP Port: 5060 (default)
    • Audio Quality: High (recommended for clear communication)
  4. Configure Local SDK Audio:
    • Enable Local SDK Audio: ✓ Checked
    • Audio Direction: Two-way (bidirectional)
    • Microphone Sensitivity: Medium (adjust as needed)
    • Speaker Volume: 80% (adjust as needed)
  5. Test audio configuration:
    • Click Test Audio button
    • Speak into microphone and verify audio transmission
    • Play test sound and verify speaker output
  6. Click Save Audio Configuration

Audio Configuration

Expected Result: Both Genesis Audio (SIP) and Local SDK Audio configured and tested successfully.

Step 6: Configure Events, Notifications, and Timeline​

UI Path: GCXONE → Devices → NetVue Camera → Event Configuration

Objective: Set up event detection, notifications, and timeline features.

Configuration Steps:

  1. Navigate to camera Event Configuration in GCXONE
  2. Configure Motion Detection Events:
    • Enable Motion Detection: ✓ Checked
    • Sensitivity: Medium (adjust based on camera location)
    • Detection Zones: Configure specific areas (if supported)
    • Event Recording: ✓ Enable recording on motion
    • Pre-Record: 5 seconds
    • Post-Record: 30 seconds
  3. Configure Additional Events:
    • Audio Detection: ✓ Enable if camera supports audio analytics
    • PIR Sensor: ✓ Enable if camera has PIR sensor
    • Tampering Alert: ✓ Enable for security
  4. Configure Event Notifications:
    • Push Notifications: ✓ Enable for mobile app alerts
    • Email Notifications: ✓ Enable (enter email addresses)
    • SMS Notifications: ✓ Enable if required (enter phone numbers)
    • Notification Schedule: 24/7 or custom schedule
  5. Configure Timeline Features:
    • Enable Cloud Timeline: ✓ Checked
    • Enable Local Timeline: ✓ Checked (with limitations)
    • Timeline Density: Medium (events per hour)
    • Event Markers: Motion, Audio, PIR
  6. Configure Timelapse (optional):
    • Enable Timelapse: ✓ Checked
    • Timelapse Interval: 1 frame per minute (adjust as needed)
    • Storage Location: Cloud or Local
  7. Click Save Event Configuration

Event and Timeline Configuration

Expected Result: Events configured, notifications enabled, and timeline features activated.

Part 3: Verification and Testing​

Verification Checklist​

After completing the configuration, verify the following:

Live Streaming:

  • Cloud live streaming works from GCXONE web portal
  • Cloud live streaming works from GCXONE mobile app
  • Video quality is acceptable with minimal latency (less than 2s)
  • Stream is stable without frequent disconnections

Playback:

  • Cloud playback works with timeline navigation
  • Can select specific time ranges for playback
  • Video export works (download recorded clips)
  • Playback speed controls work (1x, 2x, 4x)

Audio:

  • Genesis Audio (SIP) works for two-way communication
  • Local SDK Audio works as alternative audio method
  • Audio quality is clear in both directions
  • Can switch between Genesis Audio and Local SDK Audio

Events:

  • Motion detection events trigger correctly
  • Event notifications are received (push, email, SMS)
  • Event video clips are recorded with pre/post record
  • Timeline shows event markers accurately

Timeline & Timelapse:

  • Cloud timeline displays events correctly
  • Local timeline works (with noted limitations)
  • Can navigate timeline by dragging or clicking events
  • Timelapse creation works (if enabled)

General:

  • Camera status shows "Online" in GCXONE
  • Mobile app access works seamlessly
  • No error messages in device logs
  • Camera responds to configuration changes promptly

Test Procedures​

Test 1: Live Streaming Test

  1. Open GCXONE web portal or mobile app
  2. Navigate to NetVue camera
  3. Click Live View to start streaming
  4. Observe video stream and check latency
  5. Expected Result: Live video appears within 2 seconds with good quality

Test 2: Two-Way Audio Test

  1. While viewing live stream, click Audio icon
  2. Select Genesis Audio (SIP) or Local SDK Audio
  3. Speak into microphone and listen through camera speaker
  4. Click Listen to hear audio from camera microphone
  5. Expected Result: Clear two-way audio communication established

Test 3: Motion Detection and Event Test

  1. Trigger motion in front of camera (wave hand or walk by)
  2. Check GCXONE for event notification
  3. Verify event appears in timeline with video clip
  4. Check that notification was sent (push/email/SMS)
  5. Expected Result: Event captured within 5 seconds with recording and notification

Test 4: Playback and Timeline Test

  1. Navigate to camera timeline in GCXONE
  2. Select a time range with recorded events
  3. Click on event marker to jump to that moment
  4. Test playback controls (play, pause, speed)
  5. Export a video clip
  6. Expected Result: Timeline displays events, playback works smoothly, export successful

Advanced Configuration (Optional)​

Multi-Camera Management​

When to use: Managing multiple NetVue cameras at the same site

Configuration:

  1. Add each NetVue camera using Steps 4-6
  2. Organize cameras by location using GCXONE site hierarchy
  3. Create camera groups for batch configuration
  4. Set up coordinated event rules (e.g., motion on Camera 1 triggers recording on Camera 2)
  5. Configure unified notifications for all cameras

Custom Event Rules​

When to use: Creating advanced automation based on camera events

Configuration:

  1. Navigate to GCXONE → Automation → Rules
  2. Click Create New Rule
  3. Configure trigger:
    • Trigger: NetVue motion detection event
    • Condition: Optional conditions (time of day, weekday/weekend)
  4. Configure actions:
    • Action 1: Start recording on all cameras
    • Action 2: Send notification to security team
    • Action 3: Activate siren or output device
  5. Save and enable rule

Timelapse Optimization​

When to use: Creating time-lapse videos for long-term monitoring

Configuration:

  1. Navigate to camera Timelapse Settings
  2. Configure optimal settings:
    • Interval: 1 frame per 30 seconds (for 24-hour into 2-minute video)
    • Resolution: 1080p (balance quality vs storage)
    • Storage: Cloud (for accessibility) or Local (for capacity)
    • Schedule: 24/7 or business hours only
  3. Set retention policy (7-30 days)
  4. Enable automatic timelapse generation

Troubleshooting​

If you encounter issues during configuration, see the Troubleshooting Guide for common problems and solutions.

Quick troubleshooting:

  • Camera not discovered: Verify camera is online in NetVue app, check serial number and credentials
  • Connection fails: Check internet connectivity, verify cloud subscription is active
  • No video: Verify camera is online in NetVue app, check bandwidth and network quality
  • Audio not working: Verify audio is enabled in NetVue app, test both Genesis Audio (SIP) and Local SDK Audio
  • No events: Check motion detection is enabled in NetVue app and GCXONE, adjust sensitivity
  • Timeline not showing events: Verify event recording is enabled, check storage availability

Need Help?

If you need assistance with NetVue IP Camera configuration, contact support.