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🏁 First-Time Login & Setup

Welcome to NXGEN GCXONE! This tutorial will guide you through the initial steps of setting up your account, organization, and first site.

🏗️ Step-by-Step Configuration​

  1. 1

    1. Account Registration​

  2. 2

    Navigate to the GCXONE Portal and select Register.

  3. 3
    1. Enter your personal details (Name, Email, Contact).
    2. Define your Organization Name. This will be used for all reporting and billing.
    3. Select your setup path:
      • Existing Camera: For integrating your current IP infrastructure.
      • Instant Setup: For an immediate demo experience without hardware.
  4. 4

    2. Verify and Set Password​

  5. 5

    Check your email for a registration confirmation.

  6. 6
    1. Click the Password Reset link in the email.
    2. Set a secure password following the platform requirements.
    3. Log in using your new credentials at the portal home page.
  7. 7

    3. Configure User Roles​

  8. 8

    Before adding customers, define who has access to what.

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    1. Navigate to Settings → User Roles.
    2. Click Configure New Role to add custom permissions (e.g., "Night Shift Operator").
    3. Use the Users tab to invite team members and assign these roles.
  10. 10

    4. Build Your Hierarchy​

  11. 11

    GCXONE uses a 3-tier model: Customer → Site → Device.

  12. 12
    1. Create Customer: Enter the client's business details and contact info.
    2. Add Site: under the customer, create a physical location (e.g., "Berlin Warehouse").
    3. Add Device: Under the site, click Add New to register your hardware.
  13. 13

    5. Device Discovery​

  14. 14

    Connect your cameras to the platform instantly.

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    1. Select the Manufacturer (e.g., Hikvision, Dahua).
    2. Enter the IP address and credentials.
    3. Click Discover. The system will automatically map the camera channels and features.

💡 Best Practices​

  • Descriptive Naming: Always use specific names for sites (e.g., "Exit Gate 04" instead of "Site 1").
  • Least Privilege: Assign roles based on actual job functions to maintain security.
  • Instant Setup: Use the demo mode first to familiarize yourself with the UI before deploying physical hardware.

🛠️ Troubleshooting​

  • No Email? Check your spam folder or ensure no-reply@nxgen.cloud is whitelisted.
  • Discovery Failed? Verify that the camera's ONVIF or API port is open on your firewall.
  • Login Issues? Clear your browser cache or try an incognito window.

Related Articles

IP Whitelisting

Ensure your network allows GCXONE traffic.

Required Ports

Technical specifications for firewall configuration.

Zen Mode Overview

Learn how to optimize your monitoring experience.

Next Step: Learn how to Connect Your First Device.