🔌 Required Ports & Endpoints
To ensure the GCXONE web interface and operator services function correctly, the following ports and domains must be whitelisted on your organization's firewall.
⚡ Connectivity Overview
Modern web applications rely on a variety of cloud services for authentication, video streaming, and maps. The diagram below illustrates the typical flow between an operator's browser and required endpoints.
🔌 Required Ports & Protocols
Please ensure the following ports are open for both TCP and UDP traffic.
| Port | Protocol | Usage |
|---|---|---|
| 80 | HTTP | Initial redirect/load |
| 443 | HTTPS / WSS | Secured API, UI, and WebSockets |
| 10001 - 10500 | UDP / TCP | High-performance WebRTC video |
🌐 Domain Whitelisting
The following domains must be allowed to ensure the platform can load all necessary resources.
*.nxgen.cloud(Primary tenant access)api.nxgen.cloud(Backend services)monitor.nxgen.cloud(Health data)streaming.nxgen.cloud(Video routing)
❓ Troubleshooting FAQ
Q: Do I need to whitelist the entire 10001-10500 range? A: Yes. This range is utilized by WebRTC for dynamic port negotiation to ensure the lowest latency video possible.
Q: My browser is stuck on "Loading...". What is the likely cause? A: Check your browser's console. If you see "Access Blocked" errors, ensure the Auth0 and AWS S3 domains are whitelisted.