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Live View Troubleshooting

Overview​

This guide provides solutions for common live view issues in GCXONE. Many issues overlap with video streaming troubleshooting - see Video Streaming Troubleshooting for additional solutions.

Common Issues​

Streams Not Starting​

Symptoms:

  • Live view shows loading spinner but no video
  • "Unable to start stream" error
  • Black screen in live view window

Possible Causes and Solutions:

See Video Streaming Troubleshooting - No Video Display for detailed solutions.

Quick fixes:

  • Verify device is online
  • Check streaming configuration
  • Verify user permissions
  • Test network connectivity

Poor Stream Quality​

Symptoms:

  • Pixelated or blurry video
  • Low resolution display
  • Poor image quality

Possible Causes and Solutions:

See Video Streaming Troubleshooting - Poor Video Quality for detailed solutions.

Quick fixes:

  • Increase stream quality setting
  • Check bandwidth availability
  • Verify using primary stream (not sub-stream)
  • Enable Local Mode for better quality

Layout Issues​

Symptoms:

  • Layouts not displaying correctly
  • Cameras in wrong positions
  • Layouts not saving

Possible Causes and Solutions:

1. Layout Configuration Error​

  • Check: Layout settings
  • Solution:
    • Verify cameras are assigned to layout positions
    • Check grid size matches number of cameras
    • Recreate layout if corrupted
    • Clear browser cache and reload

2. Camera Not Available​

  • Check: Camera status
  • Solution:
    • Verify camera is online
    • Check camera permissions
    • Remove unavailable cameras from layout
    • Replace with available cameras

3. Layout Not Saved​

  • Check: Save permissions
  • Solution:
    • Verify user has layout management permissions
    • Check if layout name already exists
    • Try different layout name
    • Save layout again

Performance Issues​

Symptoms:

  • Slow stream startup
  • Laggy or choppy video
  • System performance degradation with multiple streams

Possible Causes and Solutions:

See Video Streaming Troubleshooting - Frequent Buffering for detailed solutions.

Additional live view specific:

  • Limit Concurrent Streams: Reduce number of simultaneous streams
  • Use Grid View Efficiently: Don't exceed system capabilities
  • Enable Local Mode: For on-site workstations
  • Close Unused Streams: Close streams when not viewing

Multi-Camera View Problems​

Symptoms:

  • Grid view not working
  • Cameras not displaying in grid
  • Layout switching issues

Possible Causes and Solutions:

1. Too Many Concurrent Streams​

  • Check: Number of streams vs system limit
  • Solution:
    • Reduce number of cameras in grid
    • Use smaller grid size (e.g., 2x2 instead of 4x4)
    • Use secondary streams for grid views
    • Limit concurrent streams per layout

2. Grid Configuration Issue​

  • Check: Layout configuration
  • Solution:
    • Verify grid size is appropriate
    • Check camera assignments to grid positions
    • Recreate layout with correct configuration
    • Verify all cameras in layout are available

3. Performance Limitations​

  • Check: System performance
  • Solution:
    • Check system resources (CPU, memory, network)
    • Reduce stream quality for grid views
    • Use Local Mode if available
    • Upgrade hardware if needed

PTZ Controls Not Available in Live View​

Symptoms:

  • PTZ controls not visible in live view
  • PTZ buttons disabled
  • Can't control camera from live view

Possible Causes and Solutions:

See PTZ Control Troubleshooting for detailed solutions.

Quick fixes:

  • Verify camera supports PTZ
  • Check PTZ is enabled on device
  • Verify user has PTZ permissions
  • Enable PTZ controls in live view settings

Still Having Issues?​

If problems persist:

  1. Check Video Streaming Troubleshooting: Many live view issues are streaming-related
  2. Gather Information: Device types, error messages, network configuration
  3. Review Logs: Check GCXONE and device logs for errors
  4. Contact Support: Submit a support ticket with details

Need Help?

If you need further assistance, contact support.