Skip to main content

Viasys/ShieldBox Cloud NVR Configuration

Overview​

This guide covers the configuration of Viasys/ShieldBox Cloud NVR integration with GCXONE, leveraging cloud-based setup for simplified deployment.

What you'll accomplish:

  • Access Viasys/ShieldBox cloud platform and configure NVR
  • Setup network connectivity for cloud integration
  • Add Viasys/ShieldBox Cloud NVR to GCXONE platform
  • Configure cameras, events, and integration profile
  • Verify successful integration and test all features

Estimated time: 25-35 minutes

Prerequisites​

Ensure you have completed the prerequisites listed in the Overview:

  • Viasys/ShieldBox Cloud NVR hardware or cloud account
  • Admin access to Viasys/ShieldBox cloud platform
  • Network connectivity with internet access
  • GCXONE account with device configuration permissions
  • Viasys/ShieldBox cloud account credentials
  • Cameras configured in Viasys/ShieldBox platform

Configuration Workflow​

The configuration process consists of 3 main parts:

  1. Viasys Cloud Setup - Access cloud platform, configure NVR and cameras (Steps 1-3)
  2. GCXONE Platform Setup - Add cloud NVR to GCXONE, configure integration (Steps 4-6)
  3. Verification - Test live streaming, playback, timeline, events

Part 1: Viasys/ShieldBox Cloud Setup​

Step 1: Access Viasys/ShieldBox Cloud Platform​

UI Path: Web Browser → https://cloud.viasys.com or https://shieldbox.cloud (example URLs)

Objective: Access Viasys/ShieldBox cloud platform to configure NVR.

Configuration Steps:

  1. Open web browser and navigate to Viasys/ShieldBox cloud portal
  2. Log in with your cloud account credentials:
    • Email address
    • Password
  3. Select Organization (if managing multiple organizations)
  4. Navigate to Devices or NVRs section
  5. Verify your Cloud NVR appears in the device list:
    • NVR should show "Online" status
    • Serial number matches physical device
  6. Click on the NVR to access configuration

Viasys Cloud Platform

Expected Result: Successfully logged into Viasys/ShieldBox cloud platform with NVR visible and online.

Step 2: Configure NVR Network and Cloud Settings​

UI Path: Cloud Platform → NVR → Settings → Network

Objective: Configure NVR network settings for cloud integration.

Configuration Steps:

  1. In NVR device page, navigate to Settings → Network
  2. Configure Network Settings:
    • Connection Type: DHCP or Static IP
    • IP Address: Verify NVR has valid IP (if static)
    • Gateway: Verify gateway is correct
    • DNS Server: 8.8.8.8 or local DNS
  3. Configure Cloud Settings:
    • Enable Cloud Service: ✓ Checked (should be enabled by default)
    • Cloud Status: Verify shows "Connected"
    • GCXONE Integration: ✓ Enable if available
  4. Configure Ports (if configurable):
    • Verify HTTP/HTTPS ports for cloud communication
  5. Click Save to apply settings
  6. Verify Cloud Connection Status shows "Active" or "Connected"

NVR Network Configuration

Expected Result: NVR connected to Viasys cloud platform, network settings configured correctly.

Step 3: Verify Cameras and Configure Recording​

UI Path: Cloud Platform → NVR → Cameras

Objective: Verify cameras are configured and recording in Viasys cloud platform.

Configuration Steps:

  1. Navigate to Cameras section in NVR device page
  2. Verify all cameras are listed and online:
    • Camera names
    • Connection status: "Online"
    • Live stream preview available
  3. For each camera, verify Recording Settings:
    • Recording Schedule: Continuous or Motion-based
    • Recording Location: Cloud, Local, or Both
    • Retention Period: Set according to requirements
  4. Configure Motion Detection (if not already enabled):
    • Enable motion detection for cameras
    • Set detection sensitivity
    • Configure detection zones
  5. Verify Storage Status:
    • Local storage (if available): Check disk space
    • Cloud storage: Verify storage allocation
  6. Click Save to apply camera settings

Camera Configuration

Expected Result: All cameras online, recording enabled, motion detection configured.

Part 2: GCXONE Platform Setup​

Step 4: Add Viasys/ShieldBox Cloud NVR in GCXONE​

UI Path: GCXONE Web Portal → Devices → Add Device

Objective: Register Viasys/ShieldBox Cloud NVR in GCXONE platform.

Configuration Steps:

  1. Log into GCXONE web portal with admin credentials
  2. Navigate to Devices → Add Device
  3. Select device type:
    • Type: Cloud NVR or Cloud VMS
    • Manufacturer: Viasys or ShieldBox
  4. Enter cloud NVR details:
    • Device Name: Descriptive name (e.g., "Site A - Viasys Cloud NVR")
    • Cloud Account: Viasys/ShieldBox cloud account email
    • Cloud Credentials: Password or API key
    • NVR Serial Number: Serial number from Step 1
    • Time Zone: Select appropriate time zone
  5. Alternatively, use Cloud Integration method:
    • Cloud Platform: Viasys/ShieldBox
    • Authorization: OAuth or API token (if available)
  6. Click Test Connection to verify cloud connectivity
  7. If successful, click Add Device to register in GCXONE
  8. GCXONE will discover all cameras from Viasys Cloud NVR via cloud API

Add Viasys in GCXONE

Expected Result: Viasys/ShieldBox Cloud NVR successfully added and shows "Online" status in GCXONE with cameras discovered.

Step 5: Configure Integration Profile and Features​

UI Path: GCXONE → Devices → Viasys Cloud NVR → Integration Settings

Objective: Select integration profile and enable desired features.

Configuration Steps:

  1. In GCXONE, navigate to newly added Viasys Cloud NVR device
  2. Click Integration Settings or Configuration
  3. Select Integration Profile:
    • Basic Profile: Essential features (live streaming, playback, events)
    • Basic+ Profile: Enhanced features (event management, notifications, IO control)
  4. Click Apply Profile (features are auto-configured based on profile)
  5. Review and customize Profile Features:
    • Cloud Streaming: ✓ Enabled (auto-configured)
    • Cloud Polling: ✓ Enabled (auto-configured)
    • Genesis Audio (SIP): ✓ Enabled (auto-configured)
    • PTZ Control: ✓ Enabled (if PTZ cameras present)
    • IO Control: ✓ Enabled (if alarm inputs/outputs present)
    • Timelapse: ○ Enable if required (partial support)
  6. Click Save Configuration

Integration Profile

Expected Result: Integration profile applied, features auto-configured and enabled.

Step 6: Configure Cameras, Events, and Notifications​

UI Path: GCXONE → Devices → Viasys Cloud NVR → Camera & Event Configuration

Objective: Configure camera mappings, event forwarding, and notification settings.

Configuration Steps:

  1. Navigate to Camera Configuration in GCXONE
  2. Review Auto-Discovered Cameras (synced from Viasys cloud)
  3. For each camera:
    • Assign to site/location in hierarchy
    • Verify Cloud Streaming enabled
    • Verify Timeline enabled
    • Configure Stream Quality: Auto (recommended)
  4. Navigate to Event Configuration
  5. Configure Event Forwarding:
    • Motion Detection: ✓ Enabled
    • Video Analytics: ✓ Enabled (if available)
    • Camera Disconnection: ✓ Enabled
    • System Events: ✓ Enabled
    • Alarm Inputs: ✓ Enabled (if using physical alarms)
  6. Configure Notifications:
    • Push Notifications: ✓ Enable for mobile alerts
    • Email Notifications: ✓ Enable (enter email addresses)
    • SMS Notifications: ✓ Enable if required
    • Notification Schedule: 24/7 or custom
  7. Click Save Configuration

Camera and Event Configuration

Expected Result: Cameras mapped, events forwarding, notifications configured.

Part 3: Verification and Testing​

Verification Checklist​

Live Streaming:

  • Cloud live streaming works for all cameras
  • Stream quality acceptable with minimal latency
  • Multiple concurrent streams work
  • Audio works (if cameras support audio)

Playback and Timeline:

  • Cloud playback works with timeline navigation
  • Timeline shows event markers correctly
  • Can jump to specific events on timeline
  • Playback speed controls work
  • Video export/clip download works

Events:

  • Motion detection events forwarded to GCXONE
  • Event notifications sent correctly (push, email, SMS)
  • Event video clips accessible
  • Arm/Disarm functions work
  • System events properly reported

PTZ Control (if applicable):

  • Cloud PTZ controls work (pan, tilt, zoom)
  • PTZ presets can be saved and recalled

General:

  • Device status shows "Online" in GCXONE
  • Mobile app access works
  • No error messages in device logs
  • Cloud polling status active

Advanced Configuration​

IO Integration (Basic+ Profile)​

For NVRs with physical alarm inputs/outputs:

  1. Navigate to IO Configuration in GCXONE
  2. Map alarm inputs to GCXONE events:
    • Assign descriptive names to each input
    • Configure input trigger type (NC/NO)
  3. Configure alarm output actions:
    • Link outputs to GCXONE automation rules
    • Set output duration and behavior
  4. Test alarm triggers and verify events in GCXONE

Multi-Site Deployment​

For managing multiple Viasys/ShieldBox Cloud NVRs:

  1. Add each Cloud NVR separately in GCXONE
  2. Use cloud account credentials for each site
  3. Organize NVRs by site hierarchy in GCXONE
  4. Configure site-specific integration profiles
  5. Set up cross-site automation rules if needed

Troubleshooting​

See the Troubleshooting Guide for common problems and solutions.

Quick troubleshooting:

  • NVR not discovered: Verify cloud account credentials and NVR is online in Viasys platform
  • Connection fails: Check cloud service enabled in Viasys platform, verify API access
  • No video: Verify cameras online in Viasys cloud platform
  • Poor video quality: Check network bandwidth between NVR and cloud
  • No events: Verify motion detection enabled in Viasys platform and GCXONE
  • Cloud streaming fails: Check NVR has internet connectivity and cloud status is "Connected"

Need Help?

If you need assistance with Viasys/ShieldBox Cloud NVR configuration, contact support.