Skip to main content

Site Groups & Hierarchy Management

GCXONE uses a hierarchical approach to organize customer locations, allowing for efficient management of large-scale deployments across multiple regions and organizational departments.

The GCXONE Hierarchy​

Organization within the platform follows a structured path:

  1. Tenant / Service Provider: The top-level entity managing all downstream hardware and users.
  2. Organizational Unit (OU): High-level grouping for major clients or divisions (e.g., "Supermarket Chain HQ").
  3. Site Group: Regional or functional groupings within an OU (e.g., "North Holland Stores").
  4. Site: The individual physical location generating alarms and video streams.
  5. Device: Hardware connected to the site (NVR, Camera, I/O).
  6. Sensor/Channel: The specific data source (e.g., Camera 01, Motion Sensor A).

Using Site Groups​

Site Groups are not mandatory but are highly recommended for sites with high camera counts or regional management needs.

Benefits of Grouping​

  • Simplified Reporting: Generate an alarm list or health report for an entire group at once.
  • Workflow Application: Apply a specific holiday schedule or escalation scenario to all sites in a group (e.g., all stores in a city undergoing local festivities).
  • Technical Categorization: Group sites by the type of hardware deployed (e.g., "Teltonika Router Sites") to simplify maintenance workflows.

Inheritance Logic​

When GCXONE searches for a setting (like a "Guard" contact or a "Business Hours" schedule), it starts at the Site level and works its way up the hierarchy.

  • If a site-specific contact is not found, the system checks the Site Group.
  • If still not found, it checks the Organizational Unit.
  • Finally, it falls back to the Global (Tenant) settings.

[!TIP] Use Service Companies to link independent maintenance teams (e.g., "Local Electrician") to multiple site groups regardless of their customer affiliation.