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Ajax

Device Information:

  • Device: Ajax Hub/NVR Model
  • Vendor: Ajax
  • Model: Various
  • Firmware: Compatible versions
  • Platform: GC-X-ONE
  • Doc Version: 1.0.0

Summary​

  • Purpose: Security hub/NVR integration with SIA-DC09 protocol for real-time alarm monitoring and event management.
  • Outcome: Live Ajax device events in GCXONE with encrypted communication, account mapping, and false alarm filtering.
  • Audience: Field Engineer / Support

At a Glance​

AspectDetails
Setup Time25-35 minutes
DifficultyBeginner
Setup MethodInvitation-based via Ajax PRO Desktop + GCXONE device configuration
ProtocolSIA-DC09 (Security Industry Association)
Integration TypeEvent-based monitoring with account mapping
CommunicationEncrypted SIA-DC09 with custom receiver IP/port
Key FeaturesHub/NVR discovery, device monitoring, encrypted events, account mapping
Device TypesAjax Hub (security sensors), Ajax NVR (cameras)
PrerequisitesAjax PRO Desktop, valid Hub/NVR, invitation to ajax@nxgen.io
Notable RequirementAccount number mapping required for each monitored device

Prerequisites​

  • Ajax PRO Desktop application installed
  • Valid Ajax Hub or NVR with devices/cameras
  • Access to GC-X-ONE platform
  • Email invitation capability for Ajax system

Device Profile​

  • Type: Security Hub/NVR
  • Discovery: SIA-DC09 Protocol
  • Events: Security events, device alarms, monitoring alerts
  • Ports: Custom receiver IP/Port (provided by GC-X-ONE)
  • Known quirks: Requires invitation process through Ajax PRO Desktop. Account number mapping required for each monitored device.

Core Functions

  • Hub Discovery: Supported
  • NVR Discovery: Supported
  • Events: Supported (SIA-DC09 protocol)
  • Device Monitoring: Supported
  • Encrypted Communication: Supported
  • Account Mapping: Required

Steps​

Step 1 — Invite NXGEN Technologies to Your Hub​

  • UI path: AJAX PRO Desktop → Space Setting → Security Companies → Invite via Email

  • Do

    • Open AJAX PRO Desktop
    • Navigate to: Space Setting → Security Companies → Invite via Email
    • Enter the following email address for the invitation: ajax@nxgen.io
    • Send the invitation and ensure it's accepted by NXGEN Technologies

Ajax PRO Desktop Space Settings

Ajax Email Invitation

  • Expected result: NXGEN Technologies successfully invited and accepted to Ajax Hub

Step 2 — Add Ajax Device in GC-X-ONE Platform​

  • UI path: GC-X-ONE → Devices → Add Device

  • Do

    • Login to the GC-X-ONE platform with your credentials
    • Navigate to Devices and choose Add Device
    • In the configuration form:
      • Type: Select either Ajax Hub or Ajax NVR from the dropdown
      • Hub ID / Device ID:
        • If you selected Ajax Hub, enter your Hub ID
        • If you selected Ajax NVR, enter your Device ID
      • Timezone: Select the location's time zone

  • Discovery Process

    • Click Discover
    • The platform will connect and verify the Hub/NVR
    • On success:
      • For Hub: All devices associated with the Hub will be automatically fetched and displayed in a list
      • For NVR: All cameras associated with the NVR will be automatically fetched and displayed in a list

  • Validation & Save

    • Review the discovered devices or cameras
    • Confirm the details
    • Click Save to add them to your account

Ajax Device Configuration

Ajax Hub Selection

Ajax Device Discovery

Ajax Device List

  • Expected result: Ajax device successfully added to GC-X-ONE with all associated devices/cameras discovered

Step 3 — Find SIA-DC09 Receiver Details on GC-X-ONE​

  • UI path: GC-X-ONE → Devices → View Device

  • Do

    • After adding the device:
      • Locate your newly registered AJAX device in the device list
      • Click the View button beside the device
      • On the device overview page, you will find the SIA-DC09 receiver information including:
        • Account number
        • Encryption key
        • Receiver IP/Port

Ajax SIA-DC09 Receiver Details

  • Expected result: SIA-DC09 receiver details obtained from GC-X-ONE device overview

Step 4 — Configure the Receiver in AJAX PRO Desktop​

  • UI path: AJAX PRO Desktop → Company → CMS connection → Add Receiver

  • Do

    • Open AJAX PRO Desktop
    • Navigate to: Company → CMS connection → Add Receiver
    • Input the receiver details from the GC-X-ONE platform's device details page:
      • Use the receiver IP/hostname, port, and the encryption key
    • If you plan to use encrypted communication, enable encryption and copy the exact encryption key from GC-X-ONE
    • Enable "Transfer device or group name to CMS events" checkbox
    • Save the receiver configuration

Ajax Receiver Configuration

Ajax Encryption Settings

  • Expected result: Receiver configured in Ajax PRO Desktop with GC-X-ONE connection details

Step 5 — Enable the Receiver & Map Account Numbers​

  • UI path: AJAX PRO Desktop → Objects → Object → Maintenance → Monitoring via [Receiver Name]

  • Do

    • Go to the Objects section in AJAX PRO Desktop
    • Click the Object from which you'd like to monitor events
    • Open the Maintenance tab
    • Find the Monitoring via [Receiver Name] option (where [Receiver Name] is the name you assigned to the receiver in step 4)
    • On the right panel, you'll see a list of all the Hub and NVR associated with the object
    • Select the device that you want to monitor and enter the account number as shown in the GC-X-ONE device overview page and click save

Ajax Account Mapping

  • Expected result: Account numbers mapped for monitored devices with receiver enabled

Step 6 — Verify Integration​

  • Checks
    • Ensure the receiver status in AJAX PRO Desktop is active
    • Trigger a test event on your AJAX device to verify that alerts populate in GC-X-ONE

Ajax Integration Verification

  • Expected result: Live AJAX device events received within GC-X-ONE platform with integrated reporting and false alarm filtering

Troubleshooting​

  • Invitation not accepted

    • Verify ajax@nxgen.io email address is correct
    • Check that invitation was sent successfully
    • Contact NXGEN support if invitation remains pending

  • Device discovery fails

    • Verify Hub ID or Device ID is entered correctly
    • Check network connectivity between Ajax system and GC-X-ONE
    • Ensure timezone selection is accurate

  • No events received in GC-X-ONE

    • Verify receiver status is active in Ajax PRO Desktop
    • Check account number mapping matches GC-X-ONE device overview
    • Confirm encryption key is copied exactly if using encrypted communication
    • Verify "Transfer device or group name to CMS events" is enabled

  • Receiver connection issues

    • Double-check receiver IP/hostname and port from GC-X-ONE
    • Verify encryption settings match between Ajax PRO Desktop and GC-X-ONE
    • Test network connectivity to receiver endpoint

Notes​

  • Email invitation to ajax@nxgen.io is required for initial setup
  • Account number mapping is essential for proper event routing
  • Encryption key must be copied exactly if using encrypted communication
  • "Transfer device or group name to CMS events" checkbox must be enabled
  • Test events should be triggered to verify complete integration

Change log​

  • 2025-09-04 v1.0.0 Initial GC-X-ONE aligned doc (migrated from Genesis)