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Multi-Site Alarm Management

Unified management console for monitoring alarms across hundreds of sites with site-specific routing, operator assignments, and standardized security responses.

Overview​

Multi-Site Alarm Management enables large-scale operations to monitor and manage alarms across hundreds or thousands of sites from a single unified interface. Sites are organized into Site Groups or Organizational Units, allowing administrators to apply uniform security policies, workflows, and operator assignments across entire enterprises.

This capability is essential for:

  • Service Providers: Managing alarms for multiple customers
  • Enterprise Security: Coordinating security across multiple locations
  • Franchise Operations: Standardizing security responses across franchise sites
  • Property Management: Managing alarms for multiple properties

Site Organization​

Site Groups​

Site Groups allow you to organize sites into logical collections for bulk management:

Benefits:

  • Apply uniform workflows to multiple sites simultaneously
  • Configure site-specific routing rules
  • Assign operator teams to site groups
  • Generate group-level reports and analytics

Use Cases:

  • Geographic Groups: Organize sites by region (North, South, East, West)
  • Customer Groups: Group sites by customer account
  • Site Type Groups: Organize by site type (Retail, Warehouse, Office)
  • Priority Groups: Group sites by security priority level

Organizational Units​

Organizational Units provide hierarchical organization for complex enterprise structures:

Tenant
├── Customer Group A
│   ├── Site Group 1
│   │   ├── Site 1
│   │   ├── Site 2
│   │   └── Site 3
│   └── Site Group 2
│       ├── Site 4
│       └── Site 5
└── Customer Group B
    └── Site Group 3
        └── Site 6

Managed Workflows​

Applying Workflows to Site Groups​

A single "Managed Workflow" can be applied to hundreds of sites simultaneously, ensuring standardized security responses across an entire enterprise:

  1. Create Workflow Template:

    • Define standard alarm handling procedures
    • Configure escalation rules
    • Set operator assignment rules

  2. Apply to Site Group:

    • Select the site group
    • Assign the managed workflow
    • All sites in the group inherit the workflow

  3. Site-Specific Overrides:

    • Individual sites can override specific workflow steps if needed
    • Maintains flexibility while ensuring consistency

Workflow Inheritance​

  • Parent-Level Configuration: Settings configured at the site group level apply to all child sites
  • Site-Level Overrides: Individual sites can override specific settings
  • Cascading Updates: Changes to parent workflows can be propagated to all child sites

Site-Specific Routing​

Operator Assignment by Site​

Configure routing rules to assign alarms to specific operators or teams based on site characteristics:

Routing Criteria:

  • Site Location: Route alarms to operators familiar with specific regions
  • Site Type: Route retail alarms to retail specialists, warehouse alarms to warehouse specialists
  • Customer Account: Route alarms to dedicated customer service teams
  • Time Zone: Route alarms to operators in the same time zone
  • Language: Route alarms to operators fluent in site-specific languages

Multi-Language Support​

For international operations:

  • Route alarms to language-specific operator teams
  • Configure site language preferences
  • Provide translated alarm descriptions and instructions

Unified Monitoring Dashboard​

Cross-Site Alarm Overview​

The unified dashboard provides:

  • Real-Time Alarm Count: Total active alarms across all sites
  • Site Status Overview: Visual indicators showing site health
  • Alarm Distribution: Charts showing alarm distribution by site, type, and priority
  • Operator Workload: Real-time view of operator assignments across sites

Site Health Monitoring​

Monitor the health of all sites from a single interface:

  • Connection Status: See which sites are online/offline
  • Device Health: Aggregate device health across all sites
  • Alarm Volume: Track alarm volume trends per site
  • Response Times: Monitor average response times per site

Bulk Operations​

Bulk Configuration​

Apply configurations to multiple sites simultaneously:

  1. Select Sites: Choose sites individually or by site group
  2. Configure Settings: Apply workflow, routing, or notification settings
  3. Review Changes: Preview changes before applying
  4. Apply: Execute bulk configuration update

Bulk Actions​

Perform actions across multiple sites:

  • Enable/Disable Monitoring: Turn monitoring on/off for multiple sites
  • Update Workflows: Apply workflow changes to multiple sites
  • Modify Routing Rules: Update routing configuration for site groups
  • Schedule Maintenance: Set maintenance windows for multiple sites

Reporting and Analytics​

Cross-Site Reports​

Generate reports that aggregate data across multiple sites:

  • Site Comparison Reports: Compare alarm volumes and response times across sites
  • Customer Reports: Aggregate reports for customer groups
  • Regional Reports: Analyze performance by geographic region
  • Trend Analysis: Identify trends across site groups

Performance Metrics​

Track key performance indicators across sites:

  • Average Response Time: Per site, site group, or customer
  • Alarm Volume: Total alarms per site over time
  • False Alarm Rate: Percentage of false alarms per site
  • Operator Efficiency: Average alarms handled per operator per site

Best Practices​

Site Group Organization​

  • Logical Grouping: Organize sites by business logic (customer, region, type)
  • Consistent Naming: Use consistent naming conventions for easy identification
  • Hierarchical Structure: Create meaningful hierarchies that reflect organizational structure

Workflow Standardization​

  • Standard Workflows: Create standard workflows for common site types
  • Documentation: Document workflow procedures for each site type
  • Regular Review: Periodically review and update workflows based on performance data

Operator Assignment​

  • Specialization: Assign operators to sites where they have expertise
  • Workload Balancing: Distribute alarms evenly across operator teams
  • Backup Coverage: Ensure backup operators are available for each site group

Monitoring and Maintenance​

  • Regular Audits: Conduct regular audits of site configurations
  • Performance Review: Review site performance metrics regularly
  • Continuous Improvement: Use analytics to identify improvement opportunities

Troubleshooting​

Common Issues​

Issue: Alarms not routing correctly to site-specific operators

  • Solution: Verify routing rules are correctly configured for the site group
  • Solution: Check operator assignments and availability
  • Solution: Review workflow configuration for site-specific overrides

Issue: Bulk operations affecting unintended sites

  • Solution: Double-check site selection before applying bulk changes
  • Solution: Use site groups to limit scope of bulk operations
  • Solution: Test bulk operations on a small group first

Issue: Inconsistent workflows across sites

  • Solution: Verify managed workflow is correctly applied to site group
  • Solution: Check for site-level overrides that may conflict
  • Solution: Review workflow inheritance settings

Need Help?​

If you need assistance with multi-site alarm management, check our Troubleshooting Guide or contact support.

Need Help?​

If you encounter issues during configuration, please:

  1. Check the troubleshooting guide
  2. Review the FAQ
  3. Contact support for assistance