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EagleEye

Device Information:

  • Device: EagleEye Device Model
  • Vendor: EagleEye
  • Model: Various
  • Firmware: Compatible versions
  • Platform: GC-X-ONE
  • Doc Version: 1.0.0

Summary​

  • Purpose: Configure EagleEye Bridge to integrate with GC-X-ONE platform for video surveillance and camera management.
  • Outcome: Enhanced functionality with bridge connectivity and camera network management through GC-X-ONE integration.
  • Audience: Field engineer / Support.

Prerequisites​

  • Administrative access to EagleEye Bridge configuration
  • Network connectivity to bridge device
  • Active internet connection for cloud system integration
  • ESN (Equipment Serial Number) from bridge device

Device Profile​

  • Type: Camera Bridge/Network Video Recorder
  • Discovery: ESN (Equipment Serial Number) Based
  • Events: Camera connectivity, network status
  • Ports: WAN (1000Mb/s), CamLAN (1000Mb/s)
  • Known quirks: Requires ESN (Equipment Serial Number) for device registration. Bridge settings must be properly configured. User settings configuration is essential for proper operation.

Core Functions

  • Bridge Management: Supported
  • Camera Network: Supported (Gigabit speeds)
  • Cloud Integration: Supported via GUID
  • User Management: Supported
  • High-throughput Support: Up to 1000Mb/s for multiple cameras

Steps​

Step 1 — Obtain Bridge Information​

  • UI path: EagleEye Bridge → Bridge Settings

  • Collect Bridge Details

    • Access EagleEye Bridge configuration interface
    • Navigate to Bridge Settings section
    • Record the following hardware and network information:
      • SSN: Serial number of the bridge
      • IP Address: Local IP address assigned to the bridge on internal network
      • ESN: Equipment Serial Number (Required for GC-X-ONE registration)
      • GUID: Unique global identifier for the device in cloud system
      • WAN: 1000Mb/s - WAN (uplink) connection supports gigabit speeds
      • CamLan: 1000Mb/s - Bridge's camera network interface supports gigabit speeds
      • CamLan+: Confirms camera LAN supports up to 1000Mb/s (Gigabit) for high-throughput support

    EagleEye Bridge Settings

  • Expected result: Bridge information collected for registration and configuration

Step 2 — Configure User Settings​

  • UI path: EagleEye Bridge → User Settings

  • Set User Configuration

    • Navigate to User Settings section in bridge interface
    • Configure user accounts and permissions as required
    • Set up authentication parameters
    • Configure access levels and security settings
    • Ensure proper user management for system access

    EagleEye User Settings 1

    EagleEye User Settings 2

    EagleEye User Settings 3

  • Expected result: User settings properly configured for bridge access and management

Step 3 — Add Device in GC-X-ONE​

  • UI path: GC-X-ONE → Configuration App → Site → Devices → Add → EagleEye

  • Register EagleEye Device

    • Login to GC-X-ONE platform
    • Navigate to configuration app
    • Go to Site → Devices → Add → EagleEye
    • Provide the mandatory details:
      • Device Name: Descriptive name for the bridge
      • ESN: Equipment Serial Number obtained from Step 1
      • IP Address: Bridge IP address
      • Authentication credentials: As configured in user settings
    • Click on "Discover" to detect the device
    • Verify device discovery is successful
    • Click "Save" to complete registration

    EagleEye GC-X-ONE Configuration

  • Expected result: EagleEye bridge successfully added and discovered in GC-X-ONE

Step 4 — Verify Integration​

  • Checks

    • Verify bridge appears in GC-X-ONE device list
    • Confirm network connectivity is established
    • Test camera network functionality (CamLan)
    • Verify WAN connection is operational
    • Check GUID registration in cloud system
    • Confirm user authentication is working
    • Test high-throughput camera support

  • Expected result: Complete EagleEye integration with GC-X-ONE platform

Troubleshooting​

  • Bridge connectivity issues

    • Verify IP address configuration is correct
    • Check WAN connection supports gigabit speeds
    • Ensure proper network routing and firewall settings
    • Confirm internet connectivity for cloud integration

  • ESN registration problems

    • Verify ESN is copied correctly from bridge settings
    • Ensure no extra characters or spaces in ESN entry
    • Check device type selection matches EagleEye in GC-X-ONE
    • Confirm ESN is valid and active

  • User authentication failures

    • Verify user settings are properly configured
    • Check authentication credentials are correct
    • Ensure user accounts have appropriate permissions
    • Confirm access levels are set correctly

  • Camera network issues

    • Verify CamLan interface supports 1000Mb/s
    • Check camera connections to bridge
    • Ensure adequate bandwidth for multiple cameras
    • Test high-resolution camera support

  • Cloud integration problems

    • Verify GUID is properly registered
    • Check internet connectivity for cloud services
    • Ensure firewall allows cloud communication
    • Confirm bridge is properly authenticated with cloud system

Notes​

  • ESN (Equipment Serial Number) is required for proper device registration
  • Bridge supports gigabit speeds on both WAN and CamLan interfaces
  • CamLan+ confirms high-throughput support for multiple high-resolution cameras
  • User settings configuration is essential for proper system operation
  • GUID provides unique identification for cloud system integration
  • All network interfaces should be configured for optimal performance

Change log​

  • 2025-09-04 v1.0.0 Initial GC-X-ONE aligned doc (converted from original format)