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Camect Installer Configuration

This guide provides step-by-step instructions for configuring Camect Hub/NVR devices to integrate with GCXONE. Follow these steps to ensure proper video streaming, AI event detection, and device connectivity.

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Configuration

Step-by-Step

Prerequisites​

Before You Begin

  • ✅ Network: Reachable IP, correct VLAN and ports (80/443/554/RTSP/TCP as used)
  • ✅ Time sync: Match Camect time zone with GCXONE. Enable NTP
  • ✅ Access: Admin to Camect UI and GCXONE Config App
  • ✅ IP allowlist: Update if your site uses whitelisting
  • ✅ Test account: Create a dedicated user for GCXONE

Step 1: Prepare Camect (Users, Time, RTSP)​

Step 1: Prepare Camect (Users, Time, RTSP)

UI path: Users

User Configuration

  1. Create a local user (e.g., NXG) with password

  2. Grant the following permissions:

    • Live view
    • Query Cameras
    • Pan/Tilt Cameras
    • View alerts
    • View footage
    • Share cameras
    • Change operating modes
Camect User Setup

Time/NTP Configuration

  • Set time zone to match GCXONE
  • Enable NTP
  • Save configuration

RTSP Configuration

  • Ensure RTSP is enabled on the hub

Best Practice: Use a dedicated least-privilege user for GCXONE. Do not reuse admin account.

Expected result: Dedicated user exists; time is correct; RTSP is on

Step 2: Configure Alerts and Monitoring​

Step 2: Configure Alerts and Monitoring

UI path: Hub Settings → Alert

Enable Alert Detection

  1. Check Detect alerts
  2. Choose objects under Detect objects in alerts
  3. Select required alert types
Camect Alert Detection

Make Events Available to GCXONE

  1. Click Add Monitoring → choose NXGEN

  2. On the NXGEN page set:

    • Site ID = 1 (or as provided by NXGEN support)
    • TCP address = 3.122.169.231:10520 (or as provided by NXGEN support)
  3. Click Add camera for each camera to forward
Camect Monitoring Setup
Camect Camera Addition

Important: Enable Detect alerts and set Monitoring → NXGEN so GCXONE receives events. This is critical for event transmission.

Expected result: Camect generates alerts and forwards them to GCXONE

Step 3: Enable Secondary Stream (Recommended)

UI path: Camera → Settings → Information → Edit Substream

Configuration Steps

  1. Change Substream from 0 to 1
  2. Save the changes
Camect Substream Configuration

Purpose: Expose a smooth substream for Live view. This helps prevent stuttering in the GCXONE live view interface.

Expected result: Substream enabled for smooth live viewing

Step 4: Add Device in GCXONE​

Step 4: Add Device in GCXONE

UI path: GCXONE → Customer → Site → Devices → Add Device

Configuration Steps

  1. Select Camect
  2. Fill: Host/Serial, Username, Password, Ports, Time Zone
  3. Click Discover. Review discovered sensors and I/O
  4. Click Save
Camect Device Configuration

Expected result: GCXONE lists sensors under the Camect device

Step 5: Verify Integration​

Step 5: Verify Integration

Verification Checks

  • ✅ Send a test alert. It appears in Video Activity
  • ✅ Live opens without stutter
  • ✅ PTZ presets move if enabled
  • ✅ Time synchronization is working

Expected result: Complete Camect integration with GCXONE platform

Troubleshooting​

Common Issues and Solutions

  • Ensure Detect alerts is on
  • Confirm Monitoring → NXGEN is configured with the correct TCP address and Site ID
  • Add the camera under NXGEN monitoring
  • Check time sync/NTP

Need Help?​

If you're experiencing issues during configuration, check our Troubleshooting Guide or contact support.