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Alarm Integration with Third-Party

GCXONE provides a unified, cloud-native platform for receiving, enriching, and forwarding alarms to any monitoring backend. The system supports three distinct categories of alarm forwarders to accommodate various technological maturities.

Forwarder Categories​

1. Primary CMS Forwarders​

Tightly integrated and certified connections with leading cloud CMS platforms.

  • Supported: Evalink Talos (Full cloud-native API integration).
  • When to Use: When real-time, bi-directional synchronization of events, health, and video clips is required.

2. Traditional CMS Forwarders​

Protocol-based forwarding for legacy or industry-standard Central Monitoring Stations.

  • Supported Protocols: SMTP (IMMIX), SIA DC-09 (ATS, AmWin, LISA).
  • When to Use: For integration with established hardware receivers or legacy monitoring infrastructures.

3. Technological Forwarders​

Modern, API-friendly distribution channels for custom cloud workflows.

  • Options: Webhooks (HTTP POST), Email (SMTP), File Transfer (FTP/SFTP), MQTT.
  • When to Use: To integrate with automation platforms (Node-RED, Azure Logic Apps) or custom-built monitoring stacks.

Configuration Overview​

Forwarders can be configured at the Service Provider, Customer, Site, or Device level.

Webhook Forwarding Template​

Webhooks enable real-time delivery to any HTTPS endpoint with customizable payloads.

"webhook": {
  "type": "webhook",
  "properties": {
    "url": "https://customer-endpoint.com/alarms",
    "method": "POST",
    "auth": { "type": "bearer", "token": "YOUR_TOKEN" },
    "payloadTemplate": "{ /"event/": /"{{eventType}}/", /"site/": /"{{siteName}}/" }"
  }
}

Hybrid Monitoring Use Case​

Large enterprises often run multiple systems in parallel. GCXONE can feed multiple forwarders simultaneously:

  • Talos: For advanced cloud workflow and AI alarms.
  • IMMIX: For remote guarding workflows via SMTP.
  • Webhooks: For internal automation and reporting.

[!TIP] Customers may enable up to 3 forwarders at the same time: 1 Primary, 1 Traditional, and 1 Technological.