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Twilio Conference Mode - Genesis Audio Device Logic

Genesis Audio devices support three audio routing modes based on the ACTIVE/INACTIVE status of devices at a site. This guide explains how audio routing works and how to configure it.

Audio Routing Modes​

Audio routing behavior is determined by the ACTIVE status of GenesisAudioDevices at a site (location or logical group). There are three modes:

1. Conference Mode – Full Collaboration​

Condition:

  • All GenesisAudioDevices at the site are marked as ACTIVE.

Behavior:

  • Activates Conference Call Mode.
  • Devices share audio through a central conference bridge.
  • Suitable for multi-device, multi-user, or team-based environments.

Use Case:

  • Modern conference rooms with multiple devices needing synchronized audio participation.

2. Dial-In Mode – Single Device Control​

Condition:

  • Exactly one GenesisAudioDevice at the site is ACTIVE, and all others are INACTIVE.

Behavior:

  • Engages Dial-In Behavior.
  • The ACTIVE device links directly to the audio sensor.
  • No linking logic for INACTIVE devices — they're ignored.

Use Case:

  • Legacy or simplified setups where a single device manages the audio (e.g., personal office dial-in).

3. Device Audio Mode – Isolated Operation​

Condition:

  • All GenesisAudioDevices at the site are INACTIVE.

Behavior:

  • Devices use their own internal audio (microphone/speaker).
  • No audio sharing or linking.
  • Simplest mode – no dependencies.

Use Case:

  • Fallback operation or independent device use.
Note

This behavior is pending confirmation in production. Please verify with support before implementing in critical environments.

Improved Audio Routing with Conference Mode Support​

Previous Behavior​

When multiple Genesis audio devices were configured under a single site, initiating an audio call from the UI (for any camera under that site) would always route audio to the first added Genesis audio device, regardless of its status.

New Behavior​

When an audio call is initiated and there are multiple active Genesis audio devices under the same site, the system will now initiate a conference mode.

In this mode:

  • All active Genesis audio devices and the Genesis-side operator will be connected in a conference.
  • This ensures collaborative communication across all active audio endpoints within the site.

Fallback Handling​

If none of the Genesis audio devices are active, or if the site has no Genesis audio devices configured:

  • The call will fall back to using the device's default audio, if supported by that particular device type.
Important Notes
  • Genesis audio is configurable only if the user has the required permission
  • "Local mode" settings are not required (calls can be initiated via Genesis audio even if local mode is disabled)

Steps to Add a Genesis Audio Device Under a Site​

Step 1: Login to Genesis​

Access your Genesis account with appropriate permissions.

Step 2: Navigate to Configuration​

Open the Configuration app in Genesis.

Step 3: Select the Site​

Select the Site under which the Genesis audio device needs to be added.

Step 4: Navigate to Devices Tab​

Under the selected site, navigate to the "Devices" tab.

Step 5: Click Add Button​

Click on the "Add" button to add a new device.

Step 6: Select Genesis Audio Type​

Under General Settings, click on "Type" which gives the list of devices that are available. Select "Genesis Audio".

Step 7: Enter Name and Discover​

Enter the desired name and click on "Discover" to find available Genesis Audio devices.

Step 8: Save the Device​

Once the device is discovered, click on "Save".

Step 9: Verify Success​

A success pop-up message "Device Created" will be displayed and the device will be added to the data table.

Step 10: Verify in Tree View​

Verify if the added audio device is added by expanding the tree view under the site.

Configuration Note

Use this Genesis Audio device credentials and configure the IP speaker.

Steps to Initiate a Genesis Audio Call Request from Salvo​

Step 1: Login to Genesis​

Access your Genesis account.

Step 2: Navigate to Configuration​

Navigate to the Configuration app in Genesis.

Step 3: Expand Site in Tree View​

Select the site in the tree view and right-click to Expand the site.

Step 4: Select Genesis Audio Device​

Select the added Genesis audio device under the site in the tree view.

Step 5: Verify Active Status​

Verify if the "Active" toggle is enabled to indicate that the added Genesis audio device is active.

Step 6: Navigate to Video Viewer (Salvo)​

Navigate to the Video viewer (Salvo) app.

Step 7: Expand Site in Salvo​

Select the site in the tree view and expand the site.

Step 8: Verify Genesis Audio Device​

Verify if the Genesis audio device is added under the selected site.

Step 9: Drag Sensor to Video Viewer​

Now drag and drop a sensor from the site into the video viewer (Salvo).

Step 10: Verify Mic Symbol​

Verify the mic symbol is enabled (red color).

Step 11: Initiate Audio Call​

Click on the mic symbol, an audio call will be initiated.

Step 12: Verify Call Connection​

Once the call is connected, the color of the mic will change from red to blue.

Step 13: Disconnect Call​

Click again on the mic to disconnect the call. Color of the mic will change from blue to red, once the call is disconnected.

Need Help?​

For assistance with Genesis Audio configuration or conference mode setup, contact GCXONE Support.