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Ajax Installer Configuration

This guide provides step-by-step instructions for configuring Ajax security hubs and NVRs to integrate with GCXONE. Follow these steps to ensure proper alarm monitoring, event detection, and device connectivity.

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Configuration

Step-by-Step

Prerequisites​

Before You Begin

  • ✅ Ajax PRO Desktop application installed
  • ✅ Valid Ajax Hub or NVR with devices/cameras
  • ✅ Access to GCXONE platform
  • ✅ Email invitation capability for Ajax system

Step 1: Invite NXGEN Technologies to Your Hub​

Step 1: Invite NXGEN Technologies to Your Hub

UI path: AJAX PRO Desktop → Space Setting → Security Companies → Invite via Email

Configuration Steps

  1. Open AJAX PRO Desktop
  2. Navigate to: Space Setting → Security Companies → Invite via Email
  3. Enter the following email address for the invitation: ajax@nxgen.io
  4. Send the invitation and ensure it's accepted by NXGEN Technologies
Ajax PRO Desktop Space Settings
Ajax Email Invitation

Expected result: NXGEN Technologies successfully invited and accepted to Ajax Hub

Step 2: Add Ajax Device in GCXONE Platform​

Step 2: Add Ajax Device in GCXONE Platform

UI path: GCXONE → Devices → Add Device

Configuration Steps

  1. Login to the GCXONE platform with your credentials
  2. Navigate to Devices and choose Add Device

  3. In the configuration form:

    • Type: Select either Ajax Hub or Ajax NVR from the dropdown

    • Hub ID / Device ID:

      • If you selected Ajax Hub, enter your Hub ID
      • If you selected Ajax NVR, enter your Device ID
    • Timezone: Select the location's time zone
  4. Click Discover
  5. The platform will connect and verify the Hub/NVR

  6. On success:

    • For Hub: All devices associated with the Hub will be automatically fetched and displayed in a list
    • For NVR: All cameras associated with the NVR will be automatically fetched and displayed in a list
  7. Review the discovered devices or cameras
  8. Click Save to add them to your account
Ajax Device Configuration
Ajax Hub Selection
Ajax Device Discovery
Ajax Device List

Expected result: Ajax device successfully added to GCXONE with all associated devices/cameras discovered

Step 3: Find SIA-DC09 Receiver Details on GCXONE​

Step 3: Find SIA-DC09 Receiver Details on GCXONE

UI path: GCXONE → Devices → View Device

Configuration Steps

  1. After adding the device, locate your newly registered AJAX device in the device list
  2. Click the View button beside the device

  3. On the device overview page, you will find the SIA-DC09 receiver information including:

    • Account number
    • Encryption key
    • Receiver IP/Port
Ajax SIA-DC09 Receiver Details

Expected result: SIA-DC09 receiver details obtained from GCXONE device overview

Step 4: Configure the Receiver in AJAX PRO Desktop​

Step 4: Configure the Receiver in AJAX PRO Desktop

UI path: AJAX PRO Desktop → Company → CMS connection → Add Receiver

Configuration Steps

  1. Open AJAX PRO Desktop
  2. Navigate to: Company → CMS connection → Add Receiver

  3. Input the receiver details from the GCXONE platform's device details page:

    • Use the receiver IP/hostname, port, and the encryption key
  4. If you plan to use encrypted communication, enable encryption and copy the exact encryption key from GCXONE
  5. Enable "Transfer device or group name to CMS events" checkbox
  6. Save the receiver configuration
Ajax Receiver Configuration
Ajax Encryption Settings

Expected result: Receiver configured in Ajax PRO Desktop with GCXONE connection details

Step 5: Enable the Receiver & Map Account Numbers​

Step 5: Enable the Receiver & Map Account Numbers

UI path: AJAX PRO Desktop → Objects → Object → Maintenance → Monitoring via [Receiver Name]

Configuration Steps

  1. Go to the Objects section in AJAX PRO Desktop
  2. Click the Object from which you'd like to monitor events
  3. Open the Maintenance tab
  4. Find the Monitoring via [Receiver Name] option (where [Receiver Name] is the name you assigned to the receiver in step 4)
  5. On the right panel, you'll see a list of all the Hub and NVR associated with the object
  6. Select the device that you want to monitor and enter the account number as shown in the GCXONE device overview page and click save
Ajax Account Mapping

Important: Account number mapping is essential for proper event routing. Make sure the account number matches exactly what is shown in GCXONE device overview.

Expected result: Account numbers mapped for monitored devices with receiver enabled

Step 6: Verify Integration​

Step 6: Verify Integration

Verification Checks

  • ✅ Ensure the receiver status in AJAX PRO Desktop is active
  • ✅ Verify account number mapping matches GCXONE device overview
  • ✅ Trigger a test event on your AJAX device to verify that alerts populate in GCXONE
  • ✅ Confirm events are received with proper device/group names
Ajax Integration Verification

Expected result: Live AJAX device events received within GCXONE platform with integrated reporting and false alarm filtering

Troubleshooting​

Common Issues and Solutions

  • Verify ajax@nxgen.io email address is correct
  • Check that invitation was sent successfully
  • Contact NXGEN support if invitation remains pending

Need Help?​

If you're experiencing issues during configuration, check our Troubleshooting Guide or contact support.