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Vivotek Vortex

Introduction​

Vivotek Vortex is a cloud-based video surveillance platform. This integration enables users to onboard, monitor, and manage Vivotek Vortex devices directly within GCXONE without switching between multiple platforms.

Device Profile

  • Type — Cloud-based Video Device
  • Live Streaming — Supported
  • Playback — Supported
  • Events — Supported
  • I/O Control — Supported
  • Health Check — Supported
  • Arm/Disarm — Supported

Prerequisites​

Before adding Vivotek Vortex devices to GCXONE, ensure the following:

  • Required configurations are completed in the Vivotek Vortex portal
  • API Key is available
  • External Group ID is available
  • Custom properties are configured at the Service Provider level — required for device discovery to work

Note: Custom properties must be configured at the Service Provider level. GCXONE does not currently have a UI for configuring custom properties directly.

Vivotek Vortex Configuration Guide with GCXONE​

Step 1 — Log in to GCXONE

Step 2 — Navigate to the Devices section

Step 3 — Click Add Device

Step 4 — Select Vivotek Vortex from the device type list

Step 5 — Enter the required details:

  • Device Name
  • API Key
  • External Group ID

Step 6 — Click Discover to fetch available cameras

Step 7 — Verify the listed cameras and their status (enabled/disabled)

Step 8 — Click Save to complete the onboarding process

Step 9 — Verify the device status is online

Once added, the device will be available for monitoring and all supported functionalities.

Key Capabilities​

After onboarding, the following features are available directly from GCXONE:

  • Live Streaming— Enables real-time monitoring of video feeds directly within GCX-One.

  • Events Monitoring— Device-generated events will be visible in the Events section, allowing users to track and review activities.

  • Playback — Access recorded video footage for review and investigation

  • Jumpback — Quickly navigate to recent video segments for faster analysis

  • I/O Control — Input/Output operations with connected devices

  • Health Check — Monitor device status and connectivity

  • Arm/Disarm — Control device security modes

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