User Management Setup

Overview

GCXONE uses a Role-Based Access Control (RBAC) system to manage user permissions across the platform. Access is defined through roles, module privileges, and entity assignments.

info Key Concept Privileges determine WHAT a user can do. Entity access determines WHICH customers, sites, and devices they can see. These are two separate things.

Review Default Roles

GCXONE provides predefined roles to simplify initial configuration:

Role	Access Level
Super Admin	Full platform access — complete control over all modules, users, roles, and settings
Admin	Administrative access — can manage users, roles, configuration, and reports, but not billing
Operator	Operational access — can view and manage configuration and reports, but cannot delete or administer users/roles
Installer	Field technician access — can manage devices, sensors, and network configuration
User	Read-only access to dashboards, configuration, and reports

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These roles can be used directly or customized depending on your operational requirements.

Create or Modify Roles

Navigate to Settings → Roles → Configure New Role

The role creation wizard walks you through 4 steps:

1. Role Info — Name, description, and optional default role toggle
2. Users — Select which users belong to this role
3. Privileges — Enable or disable access per module (Dashboard, Video Viewer, Alarm Manager, Map, and more)
4. Entity Assignment — Choose which customers, sites, and devices users of this role can access

Enable Include Children when selecting entities so any new devices or sensors added later are automatically accessible — no manual updates needed.

Invite Users

Navigate to Settings → Users and invite users by email.

During the invitation process:

• A role is assigned to the user
• Module privileges are inherited from the assigned role
• Entity access is applied based on role configuration

After invitation, users receive an email to activate their account.

• For further information, visit the Roles and Permissions page.