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Admin Guide

What the Admin Guide Covers​

The GCXONE dashboard is the central hub for monitoring your security infrastructure. When you log in, the dashboard immediately surfaces the most operationally relevant information: alarm volumes, site health, and camera status. image

Why It Matters​

The dashboard gives administrators immediate visibility into alarm volumes, site health, and camera status the moment they log in — without navigating through multiple screens.

How It Works​

Dashboard KPI Cards​

Four KPI cards appear across the top of the dashboard. Each card covers a critical metric for the time range selected (default: Last 2 days, adjustable).

  • Total Alarms — the total number of alarm events generated across all monitored sites.
  • Total Sites — the count of sites currently configured under your service provider account.
  • No Alarm Devices — devices that are active but have not generated any alarms in the selected period. High counts here may indicate connectivity or sensor issues.
  • Unhealthy Cameras — cameras that failed their most recent HealthCheck. This count links directly to the HealthCheck module.

Dashboard Charts​

Below the KPI cards, the dashboard displays four charts:

  • Active Sites Count — A line chart showing how many sites were actively streaming or reporting alarms over the selected period.
  • Real vs False Alarms — A donut chart showing the ratio of verified real alarms to false positives filtered by the platform. In a typical deployment, 75–80% of events are automatically filtered as false.
  • Devices with Events Having no Images — A table listing devices that triggered events but failed to attach an image. This points to cameras that need reference image calibration or streaming configuration review.
  • Device Types Alarm Push — A breakdown of alarm volume by device type and event type, useful for identifying which integrations are generating the most noise.

Left Navigation Sidebar​

The sidebar provides access to all major platform modules. The icons from top to bottom are:

  • Dashboard — the KPI overview page.
  • Alarms — the alarm event queue and Talos workflow management.
  • Sites — site-level overview and health status.
  • Device Explorer — live video viewer with hierarchical site/camera tree.
  • Map — satellite map view with camera and sensor placement.
  • Reports — HealthCheck and other reporting modules.
  • Configuration — admin settings for customers, sites, devices, sensors.
  • Settings (gear icon, bottom) — roles, users, tags, and account settings.

Top Bar Controls​

  • Search — global search across all entities (sites, devices, sensors). Results show breadcrumb paths and quick-action buttons.
  • Local Mode Status indicator — shows whether you are running cloud mode or local fallback, and the client version.
  • Date range filter — adjusts the time window for all dashboard metrics.
  • Language selector — switches the UI language.
  • User profile / notifications icon.

Key Capabilities​

To access administrative settings, click the gear icon at the bottom of the left navigation sidebar. From Settings you can manage:

  • General — organisation-level preferences.
  • User Profile — your own account details.
  • Roles — define and configure role-based access.
  • Users — invite and manage user accounts.
  • Reports — scheduled and on-demand report settings.
  • Tags Management — manage camera tag folders.
  • Switch Tenant — move between service provider tenants if you manage multiple.

Real-World Use Cases​

  • An admin logs in at the start of the shift and checks the four KPI cards — spots an elevated Unhealthy Cameras count and opens the HealthCheck module immediately.
  • A service provider managing multiple tenants uses Switch Tenant to move between client environments without logging out.
  • An operator uses the global Search (Ctrl+K) to locate a specific site within seconds instead of navigating manually.
  • An admin adjusts the Date range filter to the last 7 days to review alarm trends before a monthly customer review.

Best Practices​

  • Check all four KPI cards at the start of every shift — any non-zero Unhealthy Cameras count needs immediate investigation.
  • Use the Date range filter consistently — always align it to your reporting period before reviewing metrics.
  • Use global Search for fast entity lookup rather than navigating manually through the sidebar.
  • Keep Settings organised — review Roles and Users regularly to ensure access remains accurate as teams change.
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