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What is GCXONE

Overview​

GCXONE is a cloud-based, AI-powered platform for intelligent alarm management and modern security operations. It enables centralized, location-independent monitoring without the need for local infrastructure and brings together alarms, video surveillance, device health, workflows, and AI capabilities in a single, intelligent interface. GCXONE is designed as an operational control center built to increase efficiency, automate processes, and scale security operations.

What Problems GCXONE Solves?​

Many security operations centers and service providers face the same challenges:

  • High volumes of false alarms caused by environmental factors such as movement, light, or weather
  • Time-consuming manual verification processes
  • Cameras going offline or degrading without being noticed
  • Complex and slow onboarding of new customers, sites, and devices
  • Limited visibility across distributed systems and locations

GCXONE significantly reduces these challenges, improves efficiency, and provides full transparency across all security operations.

How GCXONE Works?​

Every alarm follows a structured and intelligent workflow:

  • Devices, cameras, and sensors send events to GCXONE
  • NOVA99x AI filters up to 99% of false alarms in real time
  • Verified alarms are delivered to Talos with full context
  • Operators review, confirm, or escalate incidents
  • Automated workflows handle notifications, escalation, and SLA processes
  • Every alarm is fully documented and stored in the audit log

Core Value​

Up to 99% Reduction in False Alarms with NOVA99x​

The built-in AI analyzes motion events in real time using:

  • Object detection
  • Dynamic motion analysis
  • Tracking and re-identification

Up to 99% of false alarms are filtered out before they ever reach an operator.

Significantly Higher Efficiency​

GCXONE accelerates operations through:

  • Zen Mode for rapid situational awareness
  • Universal Search for instant access to data
  • Role-based dashboards with clear KPIs

Operators work faster, more structured, and with less effort.

Maximum Uptime with Health Check​

Health Check continuously monitors all devices and detects issues early:

  • Camera going offline or losing connectivity
  • Black screen detection or obstruction
  • Poor lighting conditions

Issues are identified before they become critical.

Scalable Growth​

GCXONE grows with your business:

  • Bulk Import for rapid large-scale onboarding
  • TowerGuard for centralized tower infrastructure monitoring
  • Marketplace for instant activation of new features without redeployment

Genie – The Built-in AI Assistant​

Genie is GCXONE's built-in AI assistant. It sits as a floating panel on the dashboard, always available. Users type their question and Genie pulls the relevant data or takes the action directly.

Genie handles five key areas:

  • Insights: alarm summaries and system data analysis
  • Ticket Management: open, close, or check ticket status by number
  • VPN Requests: submit and manage VPN requests directly through the assistant
  • Device Setup and Troubleshooting: step-by-step guidance for configuration and connectivity issues
  • Spawn: initiate or trigger platform actions quickly

Platform Architecture​

Multi-Tenant Structure​

Clear hierarchy for maximum control:

  • Tenant, Customer, Site, Device, Sensor

Enables clean separation, clear ownership, and precise access control.

Multi-Level Operational Control​

  • Service Provider: global overview and SLA management
  • Customer: customer-specific insights
  • Site: local operations and incidents
  • Device: detailed device-level monitoring

Role-Based Access​

Each user only sees what is relevant to their role. Access is controlled through structured permissions and role configurations.

Integration with Talos​

GCXONE and Talos work seamlessly together:

  • GCXONE filters and prioritizes alarms before they reach operators
  • Only relevant events are forwarded
  • Talos manages structured handling and escalation
  • All actions are fully documented

Less manual effort, faster response times, higher quality operations.

Conclusion​

GCXONE is more than a monitoring platform. It is an intelligent, AI-powered solution that drastically reduces false alarms, automates processes, and enables efficient and scalable security operations.

  • Faster response times
  • Less manual work
  • Higher efficiency
  • Sustainable growth
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